What No One Tells You About Guilt and Embarrassment

Hands up who has been ‘guilt-tripped’ into working late to finish a report or assignment. OK, hands down. Hands up anyone who has felt embarrassed by their dad’s dancing. Anyone? Yeah. Well, here’s the thing:

Guilt and embarrassment are not a useful emotions.

What do I mean, ‘useful’? I learned recently that there are, in essence, four emotions. And those four emotions are useful things. The four essential emotions are:

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How to Rock a Pitch

I recall the first time I noticed how much people love over-acting. I’ve always loved theatre. I’ve been fortunate enough to act, direct, design, light, write and watch many theatrical performance. I remember this one time I was watching a theatre production of a Shakespeare play and one of the characters comes in to find his pal is dead. He wails and shouts and screams and ends up dead herself. I remember feeling a bit awkward about his performance. It was a bit too hammy for me.

ott acting

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Is the Customer Always Right?

In the good old days, the customer was always right.  So are they any more?

Old-fashioned-customer-service

Well, no. Partly because of the size of some businesses now don’t allow for any sort of human engagement with the people on the ground in a store/warehouse/pub; partly because some customers will try anything on to get what they want; partly because our bullsh*t filters are all really good these days, so we know the likely right/wrong outcome; and partly because some people are just wrong.

The point is this:

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Stop Pretending, and Start Innovating

I saw a really interesting position listed on the vacancies list called Head of Innovation the other day. I love the idea of innovation and I have sometimes been called ‘innovative’ and it got me thinking, if that were me, what would innovation need to thrive? Innovation doesn’t just happen, I don’t suppose. It needs certain parameters to happen. But what might those parameters be? Too restrictive and innovation is stifled. Too broad and nothing ever gets done. So what are the components of innovation? Well, here are my ideas:

 

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Eight Things I’d like to see in iOS 8

It’s Apple’s World Wide Developers Conference (WWDC) 2014 next week, so I thought I’d join the speculation bandwagon and propose eight things I’d like to see in iOS 8.

1. Actionable email

Trash or More?…that’s not enough. Why can’t we swipe across an email and bring a whole host of option icons like trash, flag, move, calendar, remind me later (a la Mailbox or Dispatch)? Email is boring enough as it is, and so often requires an action, so why not bring it to life a bit and make it work?

 


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What Can Yahoo! Teach Us About Presentee-ism?

There has been a very positive shift in working culture over the past few years that has encouraged employees to work from home more often – living the flexible working mantra, and understanding that being in a physical office (or not) does not necessarily mean that you are at work (or not!). I take advantage of this enlightened approach and work from home often: the technology allows me to access everything exactly the same as in the physical office, and I am judged not on my attendance in the office, but what I achieve in my role. Great…I thought.

 

I was a big fan of this approach. Recently, however, I’ve started to consider (or notice) if presenteeism (being at the office all the time) can in fact lead to better results. And the thing that made me consider this is Yahoo!

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